Refund Policy

Products purchased from BIKIRAN.COM may be refunded only if canceled within the refund period specified below in this policy. Some products have different policies or requirements for a refund associated with them, including some products that are not eligible for a refund under any circumstance. Please see below for refund terms applicable to such products.

Date of the transaction, for the purpose of this Refund Policy, means the date of purchase of any product or service, which includes the date any renewal is processed by BIKIRAN.COM , LLC in accordance with the terms and conditions of the applicable product or service agreement (see here).

Refund Period, you may cancel a product at any time, but a refund will only be issued if you request a refund with BIKIRAN’s customer service within the refund time frame specified for the applicable product, if available at all.

No Refund After Account Closure. If eligible for a refund, it is necessary for you to request a refund prior to account closure. You may elect to close your account with us at any time, but upon account closure you will no longer be eligible for a refund as otherwise permitted under this Refund Policy.

EU & UK CONSUMERS: YOU HAVE A STATUTORY RIGHT TO CANCEL PRODUCTS AND SERVICES WITHIN 14 DAYS FROM THE DATE OF THE CONTRACT. HOWEVER, WE ARE ENTITLED TO CHARGE A REASONABLE AMOUNT FOR THE SERVICES THAT WE HAVE ALREADY PROVIDED TO YOU AS AT THE DATE OF CANCELLATION. THEREFORE, A FULL, OR ANY, REFUND MAY NOT BE DUE. PLEASE NOTE THIS DOES NOT AFFECT THE ``PRODUCTS WITH SPECIAL REFUND TERMS``, WHERE FULL REFUNDS MAY BE GIVEN, AS APPLICABLE. THIS REFUND POLICY DOES NOT AFFECT YOUR STATUTORY RIGHTS.

Domain Backorders:

If a Domain Backorder credit has been applied to an auction, then it is non-refundable (if not yet applied to an auction, eligible for a refund within 30 days of the date of the transaction).

Domain Name Registrations/Renewals:

1. Standard Terms:
• New Registration: 5 Days (120 Hours)
• Auto-Renewal (one-year): 45 Days (1080 hours)
• Auto-Renewal (multiple-year): 5 Days (120 Hours)
• Manual Renewal: 5 days (120 Hours)
2. Exceptions:
• .AU: New Registration / Auto-Renewal / Manual Renewal - 3 Days (72 Hours)
• .COM.AU: New Registration / Auto-Renewal / Manual Renewal - 3 Days (72 Hours)
• .NET.AU: New Registration / Auto-Renewal / Manual Renewal - 3 Days (72 Hours)
• .ORG.AU: New Registration / Auto-Renewal / Manual Renewal - 3 Days (72 Hours)
• .CZ: Manual Renewal - 59 Days (1416 Hours)
• .IT: Auto-Renewal / Manual Renewal - 14 Days (336 Hours)
• .MX: New Registration - 45 Days (1080 Hours)
• .COM.MX: New Registration - 45 Days (1080 Hours)
• .PE: Manual Renewal - 29 Days (696 Hours)
• .COM.PE: Manual Renewal - 29 Days (696 Hours)
• .NET.PE: Manual Renewal - 29 Days (696 Hours)
• .NOM.PE: Manual Renewal - 29 Days (696 Hours)
• .ORG.PE: Manual Renewal - 29 Days (696 Hours)
• .PH: Manual Renewal - 59 Days (1416 Hours)
• COM.PH: Manual Renewal - 59 Days (1416 Hours)
• .NET.PH: Manual Renewal - 59 Days (1416 Hours)
• .ORG.PH: Manual Renewal - 59 Days (1416 Hours)
• .SE: Manual Renewal - 69 Days (1656 Hours)
• .SG: Manual Renewal - 29 Days (696 Hours)
• .SO: Auto-Renewal / Manual Renewal - 4 Days (96 Hours)
• .COM.SO: Auto-Renewal / Manual Renewal - 4 Days (96 Hours)
• .NET.SO: Auto-Renewal / Manual Renewal - 4 Days (96 Hours)
• .ORG.SO: Auto-Renewal / Manual Renewal - 4 Days (96 Hours)
• .UK: New Registration / Auto-Renewal / Manual Renewal - 5 Days (120 Hours)
• .CO.UK: New Registration / Auto-Renewal / Manual Renewal - 5 Days (120 Hours)
• .ME.UK: New Registration / Auto-Renewal / Manual Renewal - 5 Days (120 Hours)
• .ORG.UK: New Registration / Auto-Renewal / Manual Renewal - 5 Days (120 Hours)
3. Pre-Registrations:
   • For gTLD pre-registrations, application fees are non-refundable*.

BIKIRAN IT Services:

If IT Service has already been performed, then it is non-refundable (if not yet performed, eligible for a refund within 30 days of the date of the transaction).

• Annual Subscriptions: Non-refundable
• Monthly Subscriptions: If one or more request(s) have been completed during the billing period, your monthly subscription is non-refundable.

Hosting Services:

If a Hosting Service has already been performed, then it is non-refundable (if not yet performed, eligible for a refund within 30 days of the date of the transaction).

Purchased Product w/ Free Domain:

In the event any purchased product includes a free domain name, if you cancel the purchased product, the list price for the domain name will be deducted from the refund amount (the list price is the price of the domain name listed on BIKIRAN’s website and is not subject to any promotion, discount, or other reduction in price).

Website Services:

Build Fee: 30% cancellation fee when in progress, 70% cancellation fee when site design is delivered for review. Non-refundable once first revision is completed or after 30 days of the date of the transaction. Once performance has begun, web service design is considered completed 180 days from the date of the transaction and will not be eligible for a refund thereafter.

Hosting: Eligible for a refund as defined in the ``Standard Refund Terms`` stated above.

Website Security:

Refunds are only available within 30 days of purchase and will only be issued in cases where a manual malware removal was not completed.

Logo or Print Design:

40% cancellation fee when in progress, non-refundable once artwork delivered or within 30 days of the date of the transaction.

Social Media Management:

You can cancel Social Media Management at any time and we will not bill you for future months. However, you will not be refunded the cost of the present or past months since the service has already been performed. If you cancel Social Media Management and request a refund within 48 hours of initially purchasing or renewing, you can receive a full refund for that month of service. After 48 hours, however, you are responsible for paying for that month, but will not be billed for future months.

Products Not Eligible for Refunds:

• Appraisals (Express and Certified Appraisals are non-refundable if the customer already applied the credit).
• Auctions Memberships
• Cloud Servers
• Configuration Add-Ons
• Domain: Auctions, Buy Service (you may request a refund ONLY IF you have not submitted a bid on the domain the service was purchased for), Consolidation or Monitoring
• Merchant Accounts
• Discount Domain Club (if used for purchase)
• Hosting Connection paid Apps (not refundable once set up)
• Office Max Bundles
• Premium Domain Names
• Google Workspace Plan
• Redemption Fees
• All Registrations or Renewals in the following TLD’s are fully non-refundable:

• .AI.NU
• .AM.NZ
• .AT.CO.NZ
• .BE.NET.NZ
• .CH.ORG.NZ
• .CL.PL
• .DE.BIZ.PL
• .DK.COM.PL
• .ES.INFO.PL
• .COM.ES.NET.PL
• .NOM.ES.ORG.PL
• .ORG.ES.RU
• .EU.COM.RU
• .FM.NET.RU
• .FR.ORG.RU
• .GG.TC
• .GS.TK
• .CO.JP.VE
• .JP.CO.VE
• .KR.COM.VE
• .CO.KR.INFO.VE
• .NE.KR.NET.VE
• .RE.KR.ORG.VE
• .MS.WEB.VE
• .NL.VG
• .NO.CO.ZA

• Registrations or Renewals in the following TLD’s are refundable, except for the condition in parentheses (in which case, they are non-refundable):**

• .AMSTERDAM(New Registration and Manual Renewal Only)
• .ARCHI(Manual Renewal Only)
• .BIO(Manual Renewal Only)
• .SKI(Manual Renewal Only)
• .CA(Manual Renewal Only)
• .CZ(New Registration and Manual Renewal Only)
• .IT(Manual Renewal Only)
• .MX(Manual Renewal Only)
• .COM.MX(Manual Renewal Only)
• .PE(New Registration and Manual Renewal Only)
• .COM.PE(New Registration and Manual Renewal Only)
• .NET.PE(New Registration and Manual Renewal Only)
• .NOM.PE(New Registration and Manual Renewal Only)
• .ORG.PE(New Registration and Manual Renewal Only)
• .PH(New Registration and Manual Renewal Only)
• .COM.PH(New Registration and Manual Renewal Only)
• .NET.PH(New Registration and Manual Renewal Only)
• .ORG.PH(New Registration and Manual Renewal Only)
• .SE(New Registration and Manual Renewal Only)
• .SG(New Registration and Manual Renewal Only)
• .SO(New Registrations Only)
• .COM.SO(New Registrations Only)
• .NET.SO(New Registrations Only)
• .ORG.SO(New Registrations Only)
• .TW(Auto-Renewal Only)
• .COM.TW(Auto-Renewal Only)
• .IDV.TW(Auto-Renewal Only)
• .ORG.TW(Auto-Renewal Only)